Here are some FAQ on how a business transaction takes place through Hotels.is
Q: Who are we?
A: Iceland Based Company, Nordic eMarketing. Located in Reykjavik (see address below). Because we are from Iceland we are in touch with the market and we know where the best prices and services are. We only deal with established companies and we have been in this business for nearly 10 years.
Q: How competitive are the prices?
A: We always try to get the best prices available, through the booking process you of course see all prices before booking so we recommend that you compare - Iceland Express offers in most cases the best prices in flights to Iceland, you can choose between wide selection of hotels and guest houses through our online booking center and we only use AVIS and Budget when booking cars. We are just trying to help you do this all at the same location.
If you see this that means that we have the best prices!
Q: Facilities Keys, what are they?
A: Pictures showing what services your accommodation option offers, like:
 Parking |
 Airport Parking |
 Children Stay Free |
 Fitness Centre / Gym |
 Business Facilities |
 Outdoor Pool |
Q: How do I book tickets online?
A: Booking tickets online for your vacation in Iceland is easy. Start by going choose the appropriate section of this website.
Begin the four to five-step booking process (depends if you are booking flight, car or a hotel or guest house) by going to the booking page to choose your criteria, travel dates and number of travellers. Follow the signs and if you are not sure just drop us an email - explore@exploreiceland.is
Q: How to cancel a booking?
A: If you need to cancel a booking please go to the Cancellation page. All you need to do is enter your email address - you will then be shown your current bookings. To cancel a booking follow the simple instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
For flight booking through Iceland Express the only low-fare airline in Iceland, use these guidelines:
On step 2 of 5 you choose from available flights on your preferred date and one day before and after. Here you can see the price of the ticket for your preferred flight and compare it with those flights.
On step 3 of 5 you enter details about the passengers.
On step 4 of 5 you enter your payment details.
Finally, on step 5, you are given a unique booking number that serves as an electronic ticket. Show this number at check-in.
Q: What is SSL?
A: SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. SSL ensures that all data passed between the web server and browser remain private and integral. Booking process security verified by Thawte.
Q: How does this work?
A: You desite what you need; Hotel, guesthouse, flight or a rental car. Then you fill in your contact information with a valid email address. After that you get into the SSL enviroment where you fill out the payment information and your done.
Q: What Cretid Cards do we accept?
A: VISA and MasterCard.
Q: How are the tickets delivered?
A: After purchasing your ticket on-line, you will receive an e-mail. Print this e-mail message it will be your receipt. Present this receipt at the travel agency, hotel, guesthouse, to the tour operator, the car Rental or any of the companies you have selected on IcelandComplete.is as your payment/voucher.
Q: Why should I deal with Hotels.is / Flight.is instead of other agencies over the Internet?
A: We are from Iceland, we know the Icelandic market and we have many, many, many years of experience in managing online booking portals like Flight.is. We offer one the biggest selection of flight, hotel and car hire deals available in Iceland. But first and formost you can trust us because we put our reputation on the line everytime you book with our company.
Q: How will I know that I am getting the best prices?
A: While surfing our site, you have access to all the information available from companies dealing with the Travelize system and us.
After studying your possibilities and having selected the options that respond to your needs we know you are getting the best prices available.
Q: What does 'rooms from' mean?
A: This is the lowest price available (for any room) at the hotel in the next 30 days.
Q: How can I find out the actual price for a room?
A: If you select the dates of your stay, we can show you the prices for available rooms on those nights.
Q: Is breakfast included at these hotels?
A: Individual hotels (and rooms) may provide breakfast in the room price. If so, this is indicated in the room description (via 'View full details' links), and again when you are actually booking the hotel.
Q: Are there any extra costs?
A: No, all our prices are per room, per night, and include any relevant taxes and charges. So the price we show is the price you pay.
Q: Will you charge my credit card when I book?
No, for nearly all our hotels, you will only be charged once you stay at the hotel. This also means you can pay the hotel with a different card to the one you used to make your reservation. Certain hotels do require up-front payment, and this is clearly indicated when you start to book
Q: What if I have more questions or want to contact the company?
A: You are welcome to send questions to us at anytime. Our e-mail address is explore@exploreiceland.is and the postal address is:
Explore Iceland
Sidumuli 15
IS-108 Reykjavik
Iceland
Q: How can I suggest improvements?